How to contact support

If you are trying the software or just purchased or have an active subscription, please contact us right away if you need any help. You may also see below helpful articles and walkthroughs. To renew your support, please purchase a new subscription.

Please email and specify if you are using PC or Mac, which accounting software are you importing into (Quickbooks, Quicken, XERO, Quickbooks online, etc), and its version/year/country and PC or Mac (for example, Quickbooks 2023 US on PC) and describe the issue. If possible, please send files you are need to convert and created file.

Please email FROM the email used with your order if you already have an order placed.

Please notice that the support is provided by email only.

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