How to get a refund?

If you have issues with the converter related to an actual converter, for example:

  • The app does not open your file or opens it incorrectly
  • The app does not show all transactions or shows more transactions than it should

Please email with details about the issue. ProperSoft will try to help you and resolve the issue, and if it is too much work for both sides, you will get your order refunded.

If it is a simple issue to resolve (in most cases, it is), you will get your transactions imported, and no refund will be needed.

Please follow the instructions below if you contacted support, and the issue cannot be resolved.

Please wait five business days (Monday through Friday) after your email was sent before sending another request. If you change your mind about a refund, please let us know by sending a new request.

To receive your refund,

  • Remove the software you want to return from your computer.
  • Forward the confirmation e-mail you received for your order to
  • In the forwarded e-mail, indicate that you'd like a refund.

ProperSoft Inc. follows its refund policy. Request a refund by contacting us directly

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